Patient Safety Specialist

Job Location CA-ON-Richmond Hill
Competition Number
Job Status
Permanent Full Time
Reports To

Job Description


Permanent Full Time

There’s never been a better time to join Mackenzie Health! Mackenzie Health’s two hospitals — Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital — and our community-based locations provide the ultimate in care to our community. We have opportunities available. Ultimately, this is where you want to be.


The Patient Safety Specialist is responsible for fostering a culture of safety and continuous quality improvement and adopting methods to identify and evaluate risks for harm. The patient safety specialist will:


  • Cultivate a positive, safe healthcare environment by role-modeling, promoting safe practices, nurturing a just culture, incorporating systems thinking, and improving evidence-based behavior and practices that improve patient care to reduce harm throughout the entire healthcare system.
  • Design and implement standardized safety enhancement strategies, methods, and tools to systematically assess potential or actual risk throughout the organization.
  • Provide oversight to the coordination of actions taken to lessen or eliminate a risk and to enhance a quality improvement culture.
  • Ensure the organization meets Accreditation standards and demonstrates an ongoing commitment to quality improvement.


Contribute to safe, quality care by

  • Managing a workload effectively in a fast-paced environment.
  • Addressing and resolving issues in a productive, respectful manner.
  • Exercising sound professional judgment and using best practice guidelines.
  • Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.


What must you have?

  • Bachelor’s degree in a professional health discipline, engineering or a related field, from an accredited university required.
  • Minimum 2 years working experience in healthcare patient safety, healthcare risk management, quality or professional practice.
  • Willingness to actively pursue certification in Patient Safety, if not already attained.


What else do you bring?

  • Well-developed public speaking abilities and exemplary written and verbal communication skills, with the ability to establish positive collaborative working relationships with all staff, clients, families, community agencies and other professionals while employing tact and diplomacy.
  • Experience in preparing and coordinating multiple projects simultaneously.
  • Proven organizational, problem solving, time management, prioritization, coordination, facilitation, and critical thinking abilities.
  • Detail oriented, objective, and demonstrated commitment to just culture.
  • Ability to handle challenging and sensitive situations with professionalism, tact, diplomacy, objectivity, and in discreet confidence.
  • Highly computer literate, including working knowledge of Microsoft Office Suite (Outlook, Word, Power Point, Excel, and Access).
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Ability to perform the essential duties of the job.
  • Effectively uses empathy in interactions with others.
  • Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.


Preferably, your profile also includes:

  • Master’s Degree in Quality Improvement Patient Safety or a Health-related field is preferred.
  • Recent experience with project and change management is preferred.
  • Institution for Healthcare Improvement (IHI) patient safety certificate, Certified professional in Health Safety (CPPS), Certified
  • Professional Healthcare Quality (CPHQ), Canadian Patient Safety Institute (CPSI) Officer certificate or equivalent is preferred.
  • Lean Green and/or Black belt or equivalent preferred.


*You may be required to work at any site of Mackenzie Health


Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.


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