Training Assistant - High-Reliability Organization

As a key member of Mackenzie Health’s team, the Training Assistant is responsible for providing administrative support to the Director, Learning and Organizational Development, working closely with the Learning & Organizational Development team, High-Reliability Organization (HRO) Trainers, Schedulers, and Unit/Department leads across the organization. The Training Assistant supports mass HRO training and refresh training for frontline staff and leaders across our multi-site organization with key activities including (but not limited to), assisting with the development of an integrated training schedule for staff, physicians, volunteers, and third-party partners.  In this critical role, the Training Assistant will be working closely with schedulers and department leaders across the organization to coordinate timing and sequencing of training, upload training sessions into the Learning Management System, work with payroll to ensure appropriate coding for training, monitor registrations and room capacity, book training rooms, catering, and provide support to trainers during the sessions. The Training Assistant is also responsible for collecting and analyzing data, tracking training completion rates, and providing aggregated data for bi-monthly progress reports at various committees. The role will collaborate with enterprise data office to upload data to the corporate and program scorecards on a quarterly basis.  An additional component of the role may include supporting Committees/Working Groups and projects as needed. 

What must you have?

• Completion of a relevant university/college program.
• Minimum one year working experience in an administrative role, preferably in education and training.

What else do you bring?

• Able to discern relevant information to make effective judgments and decisions.
• Demonstrated ability to take initiative; strong problem solving, organization, and analytical skills.
• Strong computer skills with Microsoft Office applications and experience with Learning Management Systems preferred.
• Adaptability, flexibility, and the ability to maintain effectiveness during change.
• Team player and ability to work independently.
• Excellent interpersonal, written and communication skills.
• Demonstrated professionalism, diplomacy, and a high degree of customer service.
• Excellent organizational and prioritization skills
• Strong attention to detail and accuracy
• Self-motivated and ability to work with minimal supervision.
• Adaptable and comfortable working in a fast-paced environment
• Proven attendance record
• Ability to perform the essential duties of the job.
  Effectively uses empathy in interactions with others
  Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy
  Commitment to providing an exceptional experience for staff and clients within a challenging and dynamic health care environment.
  Proven attendance record.

Preferably, your profile also includes:

• Health care experience an asset.

*You may be required to work at any site of Mackenzie Health

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.