Business Services Representative - MRHH Business Services

The Business Services Representative reports to and will work directly with the Manager of Business Services to provide support for internal hospital processes required for the aspects of the Shared Service Organization (SSO) contract.   The Business Services Representative will build strong and effective on-site relationships with Mackenzie Health internal customers to effectively provide best customer service for effective and efficient outcomes.   This role will also support the Business Services internal processes related to Procurement and the SSO and other projects supported.  This role will provide day to day support for Mackenzie Health staff for items such as: submission of capital requisitions; submission of Mackenzie Health service contract requisitions as applicable; Blanket Order Releases; non-Purchase Order invoice approvals. As well as assist with completing forms/templates for any updates for MH staff, items, templates with the Plexxus system. This role provides support and service to all patients and family members related to the Integrated Bedside System and other duties as assigned.

What must you have?

• Successful completion of a Diploma or a related discipline from a recognized Community College or equivalent combination of education and experience

What else do you bring?

• Demonstrate initiative, excellent organization skills, adaptability, ability to prioritize conflicting demands and multi-tasking within tight deadlines
• Excellent customer service approach and skills
• Strong understanding of Procure to Accounts Payable process and control measures
• Intermediate Microsoft Office skills (Word, Excel, Outlook)
• Excellent analytical problem-solving abilities and effective decision making
• Strong attention to detail and effective negotiation skills
• Strong interpersonal and communication skills (written and verbal)
• Strong project management skills
• Self-directed and the ability to maintain effectiveness during change and with minimal supervision
• Ability to deal with difficult or emotional people and situations
• Ability to function under a great deal of pressure and demonstrate discretion, integrity and fair mindedness
• Results orientated
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with patients and families and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• 1 to 3 years’ experience in healthcare procurement and / or accounts payable utilizing automated systems is preferred
• Knowledge of McKesson’s Pathways Materials Management t is preferred

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.