Accounts Receivable Supervisor - Financial Services

The Accounts Receivable Supervisor is responsible for day-to-day oversight and is an integral role within the Patient Accounting team. Reporting to the Manager, Accounts Receivable & Patient Accounts, you will supervise, guide, and co-ordinate the workflow of the Accounts Receivable team, maximizing individual strengths and striving for exceptional service to patients and their families as it relates to financial matters. 

The responsibilities of this role will include supervision of the full billing cycle to ensure effective processes and compliance with internal controls. Ensure timely and accurate billings are issued to patients, outstanding balances are collected promptly, and adherence to cash controls. Regular monthly review of the Aged Trial Balance, including identification of problematic accounts, which require escalated collection efforts or bad debt assessment. Provide supervision and oversight to the EPIC AR work queues, including the supervision of the posting of payments and account adjustments. Recommend and assist with the implementation of process improvements. Ensure all Standard Operating Process documents are complete, accurate, and current; assist and support with audit and other internal control requirements.

This role is the AR subject matter expert (SME) and the point of contact on escalations from the AR Representatives or Patient Relations prior to the escalating to the manager; lead weekly AR team meetings; conduct orientation and training for new employees and provide on-going education to ensure staff have the required skills to be successful. Provide elbow support to the team as they learn new areas of the Patient Accounting function. Provide recommendations on staffing matters (including recruiting, selecting, and providing constructive feedback) and assist with performance reviews. Facilitate and promote a positive working environment and provide leadership to ensure the highest standards are achieved. Actively participate in special assignments or projects, as required. 

What must you have?

• Post-secondary education at a university or college required. A post-secondary degree in Business/Accounting is an asset.
• Previous supervisory or leadership experience is essential
• Ability to supervise staff, review and prioritize work
• Ability to take initiative and embrace challenges
• Proven experience managing multiple projects simultaneously while maintaining a high standard of work
• Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect

What else do you bring?

• Exemplary customer service skills, demonstrating strong emotional intelligence with an ability to strike a balance between empathy and assertiveness in patient collections.
• Excellent organizational and interpersonal skills
• Ability to communicate effectively both verbally and in writing with all stakeholders
• Strong attention to detail and high level of accuracy
• Creative problem-solving and conflict management skills
• Ability to prioritize tasks and consistently deliver accurate results within tight deadlines
• Ability to make sound decisions when dealing with patients or outside agencies
• Ability to work independantly and in a team enviroment
• Proven attendance record
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
• Ability to perform the essential duties of the job
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s commitment to caring
• Models behaviour that is aligned with the values of Mackenzie Health – excellence, leadership and empathy
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Preferably, your profile also includes:

• A minimum of four years’ hospital-related experience in a Financial Services/accounting setting. Preference will be given to those candidates with experience in Epic. 
• Proficiency in Microsoft Office (specifically Excel, Word, PowerPoint)
• Experience identifying and implementing process improvements

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.