Senior Manager, Operations and Administration - Mackenzie Health Foundation

In June 2021 Cortellucci Vaughan Hospital, Canada’s first smart hospital and the first net-new hospital in Ontario in over 30 years, opened its doors joining Mackenzie Richmond Hill Hospital to serve the needs of the rapidly growing communities in western York Region. In tandem, and equally monumental, the $250-million Ultimate campaign, the largest-ever fundraising campaign for a community hospital in Canada, is raising funds to support the local share to build and equip Cortellucci Vaughan Hospital and enhance care at Mackenzie Richmond Hill Hospital. To date, the Ultimate campaign has successfully raised $211 million and is well-positioned to meet its $250-million goal.

The Senior Manager, Operations & Administration, provides strategic leadership for all operational and administrative functions that enable fundraising and donor stewardship.

This includes overseeing the accurate processing of thousands of gifts each year, managing donor databases and integrated systems, ensuring payables and financial processes are handled efficiently, and maintaining compliance with policies and regulations. This role champions a robust systems environment, integrating donor databases, financial tools and payment platforms to drive efficiency, security and insight.

The role also provides leadership for HR administration, onboarding, and workplace support, while supervising staff to ensure services and processes enable fundraisers and programs to operate at full capacity.

By strengthening systems and internal operations, the Senior Manager directly supports the Foundation’s ability to raise funds and deliver impact for the hospital.

Contribute to the Foundation by: 

• Overseeing the accurate processing and receipting of all gifts and pledges to the Foundation, as well as accounts payable activities, providing support and troubleshooting as required.
• Completing core accounting functions such as balance sheet reconciliations, revenue journal entries, and audit preparation.
• In collaboration with CFO, facilitates annual budget development and analyzes variances to budget.
• Managing user access and security across systems (e.g., Raiser’s Edge, banking platforms, PLOOTO, QBO).
• Leading and developing the Operations team, setting clear goals, coaching staff, and ensuring alignment with organizational priorities.
• Through direct reports, ensures onboarding, offboarding, and ongoing HR administration are completed effectively.
• Overseeing payroll timekeeping accuracy for each pay period.
• Maintaining licenses for key software applications (Adobe, RENXT, Raisin, PLOOTO, QBO, etc.).
• Overseeing fixed asset inventory, including computers and mobile devices.
• Understanding data flows between systems, leading troubleshooting and resolution of IT or integration issues as they arise.

What you must have:

• Post-secondary degree or diploma in a related field.
• Minimum 5-7 years of progressive leadership experience in operations.
• Proven track record in gift processing, accounts payable, and reconciliations.
• Experience with HR administration, payroll coordination, and office/facilities management.

What else do you bring:

• Exceptional organizational skills with the ability to manage multiple priorities.
• Strong problem-solving and troubleshooting abilities, particularly with systems and data flows.
• Strong understanding of data integrity, system integrations, and reporting.
• Excellent interpersonal and communication skills, with the ability to lead staff and collaborate across departments.
• Detail-oriented and committed to accuracy and compliance.
• Service-oriented with a focus on supporting fundraising success.
• Adaptable and proactive in improving systems and processes.
• Demonstrated ability to handle sensitive information with discretion.
• Works independently and collaboratively; prioritizes competing deadlines in a fast-paced environment.
• Excellent data management across multiple platforms.
• Experience working in a healthcare or not-for-profit environment.
• Valid driver’s license and access to a vehicle.
• Proven attendance record.
• Behaviours consistent with the Foundation’s Commitment to Caring.
• Behaviours aligned with the values of Mackenzie Health Foundation– Excellence, Leadership and Integrity.
• A commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably your profile also includes:

• Coursework in accounting (CPA), human resources (CHRP/CHRL), or project management considered an asset.
• Hands-on experience with donor databases (e.g., Raiser’s Edge NXT), accounting systems (QBO), and payment platforms (e.g., PLOOTO) would be an asset.

* Foundation staff are required to work flexible hours, including some evenings and weekends on occasion. You may be required to work at any site of Mackenzie Health including Cortellucci Vaughan Hospital, Mackenzie Richmond Hill Hospital, or the Mackenzie Health Foundation office.

*You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.