The Manager of Operations, Urgent Care Centre (UCC) and DASA in the Emergency Department is a member of the management team within the program/clinical area and is responsible for the coordination and direction of the UCC and DASA Services in the Emergency Department as well as the human and fiscal resources of the unit.
The Manager collaborates with the Program Director, Chief of Emergency, Patient Care Managers, Clinical Utilization Coordinators, Educator and other key members to ensure that high quality, effective and efficient services and care is provided. The Manager is accountable for planning, implementing and integrating plans for UCC and DASA that are in alignment with the Emergency Department, as well as the organization vision and strategic directions. The Manager is responsible for the management, operation and organizational effectiveness of the DASA and UCC departments, including managing all aspects of human and financial resources in DASA, collaborating with the team in developing, implementing and managing short and long-term strategic priorities and quality improvement initiatives impacting broader Emergency Department.
Contribute to safe, quality care by
- Supports and maintains the principles of shared governance, interdisciplinary and collaborative management, patient focused service, and continuous quality improvement.
- Promotes team spirit, cohesiveness, motivation and commitment to service goals through engagement, empowerment, and transformational leadership.
- Designs and implements methods and techniques to monitor and continuously improve the delivery of service.
- Utilizes excellent written, verbal and presentation skills and has a working knowledge of effective communication strategies.
Primary Responsibilities:
- Oversight and accountability of operations at the Urgent Care Centre and DASA programs.
- Attend internal and external meetings as it relates to the ED, UCC and DASA to assist in growing the needs of the program to support patients in the York Region community.
- Oversight and accountability on ED quality initiatives and projects as needed to support the program.
- Be accountable to support continuous improvement in key metrics and indicators for the program.
- Collaborate with internal departments to move priorities forward for the program as needed.
- Develop policies and procedures as required to support the ED, UCC and DASA.
- Collaborate with external stakeholders to address priorities, operations, and quality care.
- Work with the program leadership to advance local and provincial priorities as needed.
What must you have?
- Registered Nurse Certificate of Competence from the College of Nurses of Ontario.
- Completion of Baccalaureate Degree in Nursing or related field.
- Minimum of 1-3 years, recent, clinical frontline management experience, in acute care.
- Minimum 5 years, recent, clinical experience within the Emergency Department including a focus on DASA patients.
- Leadership qualities:
- Leader who understands the emerging healthcare market through futuristic thinking and problem-solving skills.
- Leader who is able to focus on the patient experience by identifying the “right things”.
- Leader able to quickly assess, develop, communicate and execute plans while managing constant change.
What else do you bring?
- Demonstrates knowledge in clinical practice.
- Demonstrates excellence in interpersonal, communication, coaching, mentoring and team building skills that facilitate positive interactions among all members of the health care team.
- Demonstrates a clear understanding of the application of the RHPA legislation.
- Demonstrates superior understanding of systems, systems analysis techniques, value analysis process and continuous improvement principles and tools.
- Possesses highly developed analytical, problem solving, critical thinking skills.
- Demonstrates a strong patient and customer focused philosophy in all interactions.
- Demonstrates superior decision-making and organizational skills.
- Demonstrates commitment to professional development.
- Demonstrates ability to provide leadership, support and critical analysis in stressful, complex clinical and emotional situations.
- Ability to analyze research and implement evident-based practice into Policy and Procedure development and clinical practice.
- Demonstrates excellence in written and oral communication.
- Communicates effectively with the multidisciplinary team and external areas using timely, appropriate written, verbal and non-verbal means.
- Utilizes effective listening skills to maximize understanding of issues.
- Provides a comfortable, respectful, confidential environment for team members to discuss issues.
- Facilitates an environment that expects team members to resolve issues in a respectful, non-confrontational manner.
- Enhanced negotiating skills.
- Enhanced knowledge and expertise in coaching, facilitation, listening, group and team skills.
- Proven attendance record.
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Ability to perform the essential duties of the job.
- Effectively uses empathy in interactions with others.
- Demonstrates behaviors consistent with Mackenzie Health’s Commitment to Caring.
- Models behavior that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
- Possesses the ability to introduce and effectively facilitate change.
Preferably, your profile also includes:
- Master’s Degree in nursing or related field.
* You may be required to work at any site of Mackenzie Health.
