The Patient Relations Coordinator will address and investigate patient concerns in collaboration with staff, physicians and volunteers with the objective of satisfactory resolution.
Contribute to safe, quality care by:
- Managing a workload effectively in a fast-paced environment.
- Addressing and resolving issues in a productive, respectful manner.
- Exercising sound professional judgment and using best practice guidelines.
- Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
What must you have?
- Baccalaureate degree required. Preference will be given to applicants with a healthcare degree.
- Additional relevant certification or a combination of education and recent relevant experience in a patient relations/health care environment; minimum 3 years.
- Experience and knowledge of R.L Solutions Data Base required
What else do you bring?
- Ability to deal with individuals who may be upset, requiring tact, empathy, confidentiality and good judgment
- Self-motivated with excellent interpersonal skills and demonstrated ability to relate well with all levels of staff and physicians
- Excellent verbal and written English communications skills
- Strong assessment, decision-making and organizational skills
- Well-developed conflict management skills
- Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook at a high level
- Demonstrates behaviours consistent with Mackenzie Health’s Code of Conduct.
- Proven attendance record.
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Ability to perform the essential duties of the job.
- Effectively uses empathy in interactions with others.
- Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
Preferably, your profile also includes:
- Conflict management training or Alternative Dispute Resolution certification an asset
*You may be required to work at all sites of Mackenzie Health.
