The Patient Access Representative (Scheduling) is a valuable member of the Patient Access team and has a significant impact on the effective operation of patient scheduling/ registration functions at Mackenzie Health. This position is responsible for the accurate and efficient pre-registration, registration and scheduling services by phone to support quick and easy front desk check in, maintaining a progressive and personalized health care environment for patients.
Contribute to safe, quality care by:
- Managing a workload effectively in a fast-paced environment.
- Addressing and resolving issues in a productive, respectful manner.
- Exercising sound professional judgment and using best practice guidelines.
- Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.
What must you have?
- Medical terminology certificate required or completion within 3 months of hire.
- Graduate of a Medical Office Administration Program or equivalent combination of post-secondary education and/or relevant experience, required.
- Health Information Certified Associate (HICA) designation required or commitment to complete within six (6) months from date of hire.
What else do you bring?
- Experience working with electronic medical records.
- Well-developed keyboarding/ computer skills with a minimum keyboarding speed of 50-60 wpm and experience using Microsoft Excel, Word and Outlook.
- Excellent interpersonal, listening, and verbal and written communication skills in English, with an ability to deliver information and work effectively with patients, families and colleagues.
- Demonstrated strong decision-making, problem-solving and critical thinking skills.
- Demonstrated ability to take initiative and adjust to new or unexpected events.
- Demonstrated commitment to continuous learning and professional development.
Preferably, your profile also includes:
- A minimum of one year scheduling experience or a minimum of two years of registration experience in a hospital setting, preferred.
- Previous experience working within the Patient Access Representative classification.
- Health Information Certified Associate (HICA) designation preferred.
- Ability to speak a second language.
*This position is represented by OPSEU.
*May be required to work at any site of Mackenzie Health.
