In collaboration with nursing, other hospital staff and various community services, provides clerical and administrative support to maintain a progressive, efficient, organized healthcare environment that further enhances the patient and staff experience. The Unit Secretary operates, maintains and orders different types of office and hospital equipment and supplies in a fast paced, dynamic, open concept setting. This position inputs data information for surgical ambulatory patient flow including confirming chart completion in EPIC, print labels, and completing patient calls in preparation for care on C5 Procedures and other duties to support excellent care. The unit secretary will respond to in EPIC, on the telephone, over email and in person inquiries as well as communicates with staff, patients and families.
What must you have?
- Grade 12 or equivalent.
- Working knowledge of Medical Terminology.
What else do you bring?
- Prior experience in an administrative/clerical role required, preferably within a healthcare environment.
- Keyboarding skills (40 wpm).
- Experience with computer applications, including Microsoft Office.
- Must demonstrate excellent verbal and written communications skills.
- Must demonstrate excellent organizational skills.
- Demonstrates ability to effectively deescalate situations
- Demonstrates Customer Service skills
- Proven attendance record.
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Ability to perform the essential duties of the job.
- Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
- Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
Preferably, your profile also includes:
- Experience in perioperative surgical flow or Surgical Ambulatory Flow
- Previous experience within the Unit Secretary classification
*This position is represented by OPSEU.
*You may be required to work at any site of Mackenzie Health.
