Applications Analyst - Technology Services
The Application Analyst will be responsible for collaboratively working with hospital stakeholders to design, implement, support and operationalize technical integrations and applications for the two hospital sites. This role will work closely with internal and external teams by evaluating business needs and gathering requirements while promoting interoperability between hospital different systems and platforms. The Application Analyst will provide specialized technical and business knowledge to projects and contribute to the development, maintenance, support, and optimization of hospital integrated smart technology systems and devices. Proven communication and problem-solving skills with knowledge of solution development and integration best practices are critical to successful performance in this role.
Contribute to safe, quality care by
- Lead and work with internal and external teams on all phases of application lifecycle including requirement gathering, analysis, solution design, implementation, integration, testing, support and maintenance.
- Provide application expertise for integration points between connected hospital systems, devices and applications.
- Work with project teams and functional programs to understand and document functional and non-functional requirements and current workflows.
- Lead, coordinate application and integration acceptance tests and support clinical commissioning activities to ensure the quality of deliverables and adherence to business needs.
- Analyze, troubleshoot and resolve application related issues in a timely manner.
- Follow the best practices for solution development and testing process to ensure high-quantity products.
- Assist in evaluating new products, solutions and technologies to test the feasibility and performance and make recommendations.
- Monitor and assess technical risks and act accordingly to explore options, consult and build agreement among various internal and external parties to resolve complex issues.
- Create design and implementation documents, user manuals, training material, support and operational procedures.
- Lead, participate and contribute to the change management, user education and service transition processes and on-call.
What must you have?
- University degree in computer science, computer engineering or equivalent combination of education and work experience.
- Minimum of five (5) years of progressive experience in IT and/or healthcare industry.
- Extensive experience in implementing, supporting, and maintaining large scale and complex systems in healthcare.
What else do you bring?
- Working knowledge of interface and integration methodology (HL7, SOAP, Web Service, DICOM, FHIR etc.), database (SQL or Oracle), and programming languages (PHP, C#, Python, or Java).
- Working experience with EMRs, interface engines, clinical applications, and device integration an asset.
- Working experience with integration of cross-functional applications between different business units and systems.
- Working experience with RTLS Systems, Vocera, Cetani, Nurse call systems and mobile devices and asset.
- Working knowledge of business and technical requirements analysis, project management, business process modelling and methodology development, and data mapping.
- Good understanding of risk management, privacy, e-safety, and quality assurance methodologies as they relate to integration/software engineering.
- Excellent oral and interpersonal communication skills and presentation.
- Highly self-motivated and directed, with keen attention to detail.
- Able to prioritize and execute tasks in a high-pressure environment.
- Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
- Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy.
- Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
*You may be required to work at any site of Mackenzie Health.
FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.
