Technical Specialist - Quality and Point of Care Technology
Permanent Full-Time positoin
The Technical Specialist, Quality and Point of Care Technology is an integrated member of the Laboratory Services team. This position is responsible for the overall monitoring and compliance of the POCT program across all Mackenzie Health locations and supports the Manage of Laboratory Services responsible for quality.
Contribute to safe, quality care by
• Responsible for the overall monitoring of the corporate POCT program, Quality, TAT and Instrumentation
• Provides guidance, training and coaching of new and current staff
• Establish and maintain a Quality Assurance Program
• Review the Quality Assurance processes, perform QA audits and initiate corrective actions or continual improvement processes as required
• Review of all Quality Control on an ongoing basis
• Schedule any required service repairs for equipment and maintain documentation
• Member of Laboratory Quality and Safety Committee, also POCT Utilization Committee
• Compile monthly MIS workload statistics as required
• Oversee and initiate evaluation of new technology, methods and POCT procedures and provide guidance on implementation
• Provides real time resolution and follow up of any POCT issues and complaints, either within the Laboratory or within the Hospital sites (or off- site locations)
• Working at each Mackenzie Health site will be required.
• Assist with establishing, documenting, implementing, maintaining and communicating a Quality Management System (QMS) to ensure that medical laboratory services meet regulatory/ professional requirements, the needs of patients and all personnel responsible for patient care, and to support continuous improvement
• Assist in the implementation of current applicable Accreditation Canada, Accreditation Canada Diagnostics Accreditation and ISO 15189PlusTM, Canadian Biosafety Standards and Guidelines, and Health Canada Standards as required within Department of Laboratory Medicine
• Help establishing Quality Indicators to evaluate QMS and leading quality meetings to review QMS performance
• Assist in the facilitation of external and internal audits and liaising with external accreditation bodies
• Experience in developing, writing, editing, and evaluating operational protocols, policies, safety procedures, and validation/verification reports
What must you have?
• Graduate from a recognized Medical Laboratory Technology program and Canadian Society for Medical Laboratory Science (CSMLS) certification as a General Medical Laboratory Technologist (MLT)
• Member in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO)
• 5 years or more of hospital laboratory experience required
• Current Quality, Chemistry and POCT Laboratory (Hospital) experience required.
What else do you bring?
• Demonstrated troubleshooting and problem solving skills, customer relationship building skills and the ability to interact well to others
• Proven interpersonal, oral and written communication skills
• Excellent interpersonal skills, demonstrated service-orientation
• Demonstrated leadership skills
• Proven analytic and problem solving skills, attention to detail, demonstrated ability to work independently
• Receptive to new ideas and change
• Demonstrated proficiency in software applications.
• Proven excellent attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
Preferably, your profile also includes:
• B.Sc. in healthcare preferred
• 1 – 2 years of progressive leadership preferred
• POCT Certificate and Quality Management Certificate or applicable education
• Previous experience with project management experience preferred
*May be required to work at any site of Mackenzie Health
Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.
